Hi, I'm Ramona Aubry
Fractional Chief Customer & Revenue Officer, Sales & Customer Success Leader
I help you implement the GTM Operating System to MOVE your business further, faster.
End-to-end revenue leadership across Sales and Customer Success. I drive pipeline, retention, expansion, and NRR for B2B SaaS, including AI-native companies.
About Me
Fractional Chief Customer & Revenue Officer for early-stage B2B SaaS
I bring 15+ years of global Sales and Customer Success leadership, built inside international enterprises and high-growth startups with a global presence, for founders and CEOs who need executive-level revenue strategy without a full-time hire.
With a PhD in Computational Linguistics and an MBA, I've led EU to US expansion and scaled enterprise revenue across regulated, data-intensive B2B markets on both sides of the Atlantic.
As your Fractional CCO, I own both sides of the revenue engine and help you:
- Diagnose your full GTM: pipeline, sales motion, and post-sale maturity
- Unify Sales, Marketing, and Customer Success around one operating model
- Build the sales plays, onboarding, adoption, renewal, and expansion motions that compound NRR
- Stand up customer-health, forecasting, and voice-of-customer systems your board can trust
- Translate AI and NLP product complexity into buyer ROI and expansion motions
I bring clarity to chaos, traction to friction, and structure to guesswork through the proven GTM Operating System from GTM Partners.
AI & NLP
AI-native before AI was mainstream.
I have worked inside AI-native companies since 2010, before AI became a mainstream category. That foundation came from my PhD in Computational Linguistics, where I specialized in the NLP and language-understanding technologies that now power today's enterprise AI stack.
That combination, deep technical fluency with 15+ years of revenue leadership, is rare. It means I don't just translate product value for buyers; I translate AI complexity into customer outcomes, ROI narratives, and expansion motions that hold up in enterprise procurement cycles.
- 15+ years inside AI-native companies, before generative AI was a category.
- PhD in Computational Linguistics applied to real-world enterprise adoption and NLP pipelines.
- Translate AI product complexity into customer outcomes, ROI, and expansion revenue.
- GTM strategy shaped by how technical buyers evaluate, adopt, and scale AI solutions.
Working in AI-native companies
Deep NLP expertise applied to enterprise products and GTM.
Commercial leadership across Sales, Marketing, and Customer Success.
Pipeline, retention, expansion, and NRR in B2B SaaS.
15 Reasons Why Your GTM Is Broken
Business is relying on heroic sales players and not plays
Sales, Marketing, and Customer Success are out of sync
You can't predict and forecast revenue for the next two quarters
Heavy discounting and feature wars are eroding your value prop
Your customers love you, but can't quantify their ROI at renewal time
You can't prioritize or say no to new initiatives
Your team is not aligned on an executive strategy
Your churn is killing your business
Your competitors are winning more market share
You are THE last to enter a deal cycle
Your team is reactive, not proactive
You want to go up-market but the customer base is SMB
Your analyst relations are weak, at best, to drive material influence
Your point of view is not differentiated with your product
You are struggling to go from a product to platform company
The GTM Operating System Can Help You Fix It.
The GTM Operating System is a proprietary eight-pillar framework designed to build and guide Go-to-Market strategy for B2B teams. Think of it as a blueprint and a map that connects strategy to execution and helps teams achieve alignment across functional silos.
- How do you give your team clarity, alignment and trust?
- Which GTM metrics drive the health of your business?
- How else can you upserve your customers?
- How do customers experience your ROI?
- Where can you grow the most?
- Which product(s) create the highest customer value?
- How will you engage customers with a differentiated POV?
- Which GTM motions get you to your revenue goal faster?
The Solution
The GTM Operating System framework helps you address these challenges with practical solutions that get results.
Define your ICP & prioritize segments
Stop chasing the wrong customers.
Build a roadmap around your highest-value products
Focus on what drives real revenue.
Develop a differentiated point of view
Stand out instead of competing on price.
Implement a GTM motions playbook
Repeatable plays that actually work.
Accelerate ROI & time-to-value
Turn customers into advocates, fast.
Focus on data-driven customer & product insights
Fuel NRR growth.
Create an executive GTM dashboard
Full visibility, no surprises.
Align teams with clarity & trust
Move faster, execute better.
What GTM Leaders are Saying
"From defining what Go-To-Market (GTM) actually is, to sharing insights, processes, and frameworks for anybody to jump in, invite the teams and get aligned."
"The GTM Operating System is the most powerful model on the market, and I'd love nothing more than to see it become the go-to standard for all GTM leaders."
"From ICP scoring, understanding relevant market vs total addressable market, to how to prove ROI — every pillar was full of insights. I'd recommend this to any founder or professional who wants to stay ahead."
"The GTM O.S. has completely transformed the way we work. Our team is more aligned than ever, and we're making better decisions and executing more effectively."
Let's Work Together
As your Fractional Chief Customer & Revenue Officer, I'll help you install the GTM Operating System, owning Sales and Customer Success end-to-end to drive pipeline, retention, expansion, and alignment across the revenue engine.
- Stand up the Chief Customer Office and revenue leadership function
- Align Sales, Marketing, and Customer Success around one GTM
- Build the sales, retention, and expansion motions that grow NRR
- Deliver a clear GTM, Sales, and CS transformation roadmap
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